Effective Date: 2024-09-20
Dream Lodge (referred to as “we”, “our”, or “us”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you visit our website (www.dreamlodge.sg) or use our services.
By using our website or making a reservation with us, you consent to the practices described in this Privacy Policy.
1. Personal Data We Collect
We may collect the following types of personal data from you:
- Personal Information: Full name, contact details (email address, phone number), nationality, and identification details (passport/NRIC).
- Payment Information: Credit/debit card details or payment transaction details, as required for processing bookings.
- Booking Details: Reservation dates, room type, and any special requests.
- Device and Usage Information: IP address, browser type, access times, and the pages you view on our website.
2. How We Collect Your Personal Data
We collect personal data in several ways, including:
- When you make a booking: Personal information is collected when you reserve a room via our website or authorized third-party platforms.
- During your stay: Information such as identification documents may be collected during check-in.
- Through our website: Data may be collected through cookies and other tracking technologies for website analytics and improving user experience.
- When you contact us: Whether through email, phone, or online forms, we collect your contact details and other information provided during inquiries.
3. Purpose of Collecting Personal Data
We collect and process your personal data for the following purposes:
- To manage your reservations and bookings.
- To process payments and verify financial transactions.
- To facilitate check-in and check-out processes.
- To communicate with you regarding your stay, reservations, or inquiries.
- To improve our services and customer experience based on feedback and website analytics.
- To comply with legal obligations, including tax reporting and immigration requirements.
- To ensure the safety and security of our guests and property.
4. Disclosure of Personal Data
We may share your personal data with the following parties, as necessary:
- Service Providers: Third-party vendors who help us process bookings, payments, and analytics (e.g., payment gateways, booking platforms).
- Legal Authorities: If required by law or government regulations, we may disclose your data to legal or regulatory authorities.
- Business Partners: In the event of a merger, acquisition, or sale of our business, personal data may be transferred to the new entity.
We do not sell, rent, or trade your personal data to third parties for marketing purposes.
5. Security of Your Personal Data
We are committed to safeguarding your personal data. We use appropriate administrative, technical, and physical security measures to protect your data from unauthorized access, disclosure, or misuse. However, no method of data transmission over the Internet is completely secure, and we cannot guarantee the absolute security of your data.
6. Retention of Personal Data
We retain personal data only for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. After this period, your personal data will be securely deleted or anonymized.
7. Your Rights
You have the following rights concerning your personal data:
- Access: You have the right to request access to the personal data we hold about you.
- Correction: You may request that we correct any inaccuracies in your personal data.
- Withdrawal of Consent: You may withdraw your consent for us to collect, use, or disclose your personal data at any time, subject to legal restrictions.
- Deletion: You can request that we delete your personal data when it is no longer necessary for the purposes for which it was collected.
To exercise these rights, please contact us at the information provided below.
8. Use of Cookies
Our website uses cookies to improve your browsing experience and collect anonymous usage data. You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.
9. Third-Party Websites
Our website may contain links to third-party websites. This Privacy Policy does not apply to these websites, and we are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party websites you visit.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:
- Email: staywithus@dreamlodge.sg
- Phone: +65 6816 1036
- Address: 172, Tyrwhitt Road, Singapore 207574